We wish to first make sure that our customer’s care is our primary interest.

Any activity of ours is carried out in the interest of our Client and its main objective is to obtain the highest possible degree of satisfaction. The ZENELLI® site is subject to Italian law and regulated by it.

The Site is owned by the company Ommar Srl (hereinafter ZENELLI®) with registered office in Rosà (VI), Via Don Fior Peruzzi, 26.

Access to and use of the Site are activities regulated by these “General Terms of Use” (hereinafter “Conditions”).

ZENELLI® sells only products of excellent quality, purchased directly or from selected partners. ZENELLI® and its partners are official resellers of all the products that are offered for sale on this Site.
Access to and use of the Site, as well as the purchase of any product and / or service on the Site, are activities that presuppose the reading, knowledge and acceptance of these Conditions, and in particular of the following pages, published on this site: PAYMENTS, RETURNS, PRIVACY, ETC.

In particular, the customer, by sending an order through this site, even assuming that this is not processed, expressly authorizes and without any reservation, pursuant to Article 13 of Legislative Decree n. 196/2003, ZENELLI® to the processing of personal data, for administrative and commercial uses, and accepts the conditions listed in the appropriate page called “Privacy”, published on this same site.

Therefore, whoever accesses and / or uses services on the Site expressly agrees with ZENELLI® that the Site and these Conditions are governed by Italian law. The territorial jurisdiction will be that provided for by the Consumer Code, that is the place of residence or domicile of the consumer, if located in the Italian territory.

ZENELLI® takes every precaution to prevent the publication on the website of contents that can be considered harmful to civil convictions, human rights and human dignity, in all its forms and expressions. In any case, ZENELLI® does not guarantee that the contents of the Site are appropriate or lawful in other countries other than Italy and, therefore, access to such content from places where such materials are illegal is expressly prohibited.

Those who choose to access the Site anyway, do so on their own initiative and will be solely responsible for compliance with the relevant local laws.

Likewise, ZENELLI® adopts every useful precaution in order to assure its users that the contents of the Site are accurate and do not contain incorrect or outdated information, with respect to the date of their publication, typographical errors, for which it is provided, following of the report, the correction as soon as possible. However ZENELLI® does not assume any responsibility towards users for the correctness, accuracy, completeness or updating of any content published on the Site.

Furthermore, ZENELLI® cannot guarantee its users that the Site will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. ZENELLI® disclaims any responsibility for: any problems, damages or risks that the user might encounter when using the Site; for any malfunctions of the site related to the deactivation of cookies in the user’s browser; for possible presence of computer viruses or other components that can be harmful.

ZENELLI® can rectify, or even simply update, in whole or in part, these Conditions, whenever it deems it, in its sole discretion, necessary or even, simply appropriate, without giving any notice. The user is obliged to abide by the terms set out in these Conditions, and is also required to periodically check this page to verify any changes to the Conditions, which will become immediately binding for the user, as soon as they are published on the Site.

Instructions on the right of withdrawal, pursuant to Legislative Decree no. 21/2014, art.49, paragraph 4.

You have the right to withdraw from the contract, without giving any reason, within 8 days.

The withdrawal period expires after 8 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us (ZENELLI® – Via Don Fior Peruzzi, 26 – 36027 Rosà (VI) – Italy, Tel: +39 0424570835 – email: info@zenelli.it) of your decision to withdraw from this contract through an explicit by e-mail declaration.

To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

If you withdraw from this contract, you will be reimbursed for all payments made to us, without undue delay and in any case no later than 8 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the payment method we use most easily. The reimbursement will take place once the goods have been received and we have verified that the product is intact as a pre-shipment.

Please send back the goods or hand them over to us – namely: Ommar Srl Via Don Fior Peruzzi, 26 – 36027 Rosà (VI) (Italy) – without undue delay and in any case within 8 days from the day on which you has announced his withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 8-day period. The direct costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In the event that you were outside the Italian territory and could not arrange a shipment, we could organize it for you, charging you later, during the repayment, the cost we sustained. In the latter case, ZENELLI® reserves the right to use the courier most suited to the case. Always in the event that the shipment is carried out outside the Italian territory entrusted to us for shipping and subject to duties / other customs costs, ZENELLI® reserves the right to subtract them from the refund.

Delivery Times and Availability

Product availability refers to actual availability at the time you place your order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other customers before the order is confirmed.
Even after sending the order confirmation email sent by ZENELLI®, there may be cases of partial or total unavailability of the goods. In this case you will be informed as soon as possible by e-mail.

Upon receipt of payment, the goods are usually dispatched within 5 working days excluding Saturdays, Sundays and holidays, except in cases of Force Majeure Events.
The goods will be delivered through a door to door courier service, which will deliver the goods only against a signature that confirms receipt of the same.
In the event that the goods, sent by courier, do not arrive within the set deadline, the Customer must contact ZENELLI® at info@zenelli.it.
In the event that the goods have not been delivered due to the impossibility of the Customer to receive it, the latter must first contact the courier through the references that are left by the courier.

Prices

All the selling prices of the products indicated on the Site are expressed in Euro and include VAT and are valid as a full price for all countries.

For all countries, the shipping costs are charged to ZENELLI® up to a purchase taxable amount > 250 Euro. For amounts < 250 Euro ZENELLI® reserves the right to apply the most appropriate shipping cost.

For non-EU countries and purchases > 800 Euro ZENELLI® is responsible for the charges and duties applied to the country of shipment. For amounts < 800 Euro ZENELLI® reserves the right to charge or not the charges and duties applied to the country of shipment, for example by taking advantage of a DDU (Delivered Duty Paid, see Incoterms) shipment.
ZENELLI® has the right to change its prices at any time, however the goods will be invoiced based on the prices indicated on the Site at the time the order is created and indicated in the confirmation email sent by ZENELLI®.

In the event of an IT, manual, technical error, or any other nature that could result in a substantial change, not foreseen by ZENELLI®, of the selling price to the public, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by you will be refunded within 30 days from the day of cancellation.

Warranty

Some products presented on the Site benefit, in addition to the 2-year legal guarantee of conformity, from a commercial guarantee whose duration is mentioned on the product data sheets of the articles and which can be extended by registering the product in the appropriate section. To qualify for the warranty, keep the invoice or proof of purchase together with the product Serial Number. However, the warranty will start from the date of production attached to the S / N and not from the date of registration. In the event that the prorotto card, present on the site, does not have any reference symbol of a warranty extension, the guarantee will be considered legal of conformity for 2 years.

In the event that the customer explicitly requests a product update by e-mail, this will not be subject to a guarantee. ZENELLI® will handle the update by sending an offer to the customer, after verifying the feasibility of the update.

In the event that the customer detects a malfunction of the product by explicitly communicating by e-mail, ZENELLI® will undertake to understand nature, requesting information and dialoguing with the customer to solve the problem remotely giving all the necessary support. In the event that ZENELLI® deems it necessary, together with the customer, to view the product in its own laboratory located in Italy, ZENELLI® will organize a pick-up of the product and once the problem has been verified, it will repair it under Warranty, if within the terms and if free from tampering / hits received. The warranty covers labor and spare parts minus the shipment cost and the of pick-up that are considered to be borne by the customer.

In the event that the customer requests a spare part via email, ZENELLI® will verify the feasibility of the request and the availability of the item. In the event that the feasibility is positive ZENELLI® will undertake to send the spare part to the customer with the relevant assembly instructions, technical information and warranty, if within the deadline. In the event that the feasibility is negative ZENELLI® will evaluate, together with the customer, the option of pick-up to view at its own laboratory located in Italy and verified the problem will repair it under Warranty, if within the terms and if free from tampering / hits received. The warranty covers labor and spare parts minus the shipment cost and the of pick-up that are considered to be borne by the customer.